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Suite 703, Block A, Phileo Damansara One
9, Jalan 16/11, 46350 Petaling Jaya,
Selangor Darul Ehsan, Malaysia

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Frequently Asked Questions

Yes. You’ll need to make sure that you register your own domain name if you have not registered one already. While our Premium Plan includes your own domain, we do not include the registration of a domain name. If you need any assistance, your assigned Onboarding Specialist will be more than happy to help.

That’s not a problem at all! If you have the Premium membership, we can help you create a sub-domain instead and have it point to your LMS. Please get in touch with your assigned Onboarding Specialist. They are equipped to assist you with that.

Any user that is enrolled in our membership will receive a step-by-step on how to record, create, and produce your videos. If you want a more professionally recorded and produced video, please get in touch with your Onboarding Specialist. 

Nope! You don’t need to buy one if you don’t want to. Our LMS provides you with video production services so you don’t need to spend extra.

Yes. There’s no binding contract. You can cancel your membership subscription whenever it’s convenient for you. However, your account will still remain until the next renewal date of your subscription (annually or monthly). If you want to cancel, please get in contact with your Onboarding Specialist.

Yes, that’s no problem! You can start off by trying out our One-Time Course Creation package so that you can see how you can get your content ready. If you decide that ENGAGE LMS is perfect for you, just choose a membership plan to subscribe to! You’ll then be assigned to your own Onboarding Specialist.

Of course! Our LMS ensures that your content is yours. Our platform enables you to export your videos to XML files, which are compatible with other LMS platforms. 

Not at all. For Starter & Standard Memberships, all your videos will be securely hosted through our Amazon S3 storage account. 

If you have the Premium Membership, all your videos will be securely hosted through your own Amazon S3 storage account that we will help you apply. You will be responsible for the account privacy as well as the fees associated with it once your storage passes Amazon’s standard threshold. This is the ultimate copyright protection feature.

Please click here to get in touch. We’re here to help!

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